Business Continuity Provisions (Coronavirus – COVID19)

Updated 13th December 2021 - The impact of Coronavirus (Covid-19) on delivery of Cashfac Regulated Activities.

As the impact of the Covid-19 pandemic continues across the globe we have maintained our business continuity position to safeguard all staff and maintain customer service:

  • All teams remain fully operational. Customer operations, service and deliveries are being maintained.
  • Cashfac UK, offices closed from 13th Dec. All UK employees have been asked to work from home. A reassessment of the situation will be made w/c 10th Jan 2022.
  • Cashfac APAC is also returning to Hybrid Working following recent easing of restrictions imposed in that region.
  • All offices are operating a CovidSafe Plan.
  • All employees may continue to work remotely, observing regional and national restrictions.
  • We continue to support staff wellbeing, issue notices and guidance to observe current health and safety measures, as advised by the relevant governments and/or health organisations.
  • We remain committed to communicating with our customers in a timely manner.
  • We continue to work with our critical third-party providers in support of their own contingency arrangements.
  • We continue to treat all our suppliers fairly and pay on time.
  • We continue to remain vigilant to the increase in cybersecurity, continually reassessing our security controls and governance measures reinforcing our overall operational resilience.
    • We have been unaffected by recent industry high profile breaches to Kaseya VSA, SolarWinds or Microsoft Exchange.
    • Our Security team is currently investigating the impact of the Log4j remote code execution vulnerability and determining any possible impacts to our products or supply chain.
  • We continue with our CSR projects including sponsorship of staff fund raising initiatives.

Until further notice, please do not send any formal correspondence by post. Guidance on how to reach us is available at https://cashfac.com/contact-us/

These arrangements are progressive and under constant review with senior management. We will continue to assess the risks to our operations, act on the guidance issued by the relevant authorities, and issue updates on our continuity provisions accordingly.

John Ferguson, Chief Risk Officer

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