Business Continuity Provisions (Coronavirus – COVID19)

Updated 18 May 2020 - The impact of Coronavirus (Covid-19) on delivery of Cashfac Regulated Activities.

As the impact of the Covid-19 pandemic continues across the globe we have maintained our business continuity position to safeguard all staff and maintain customer service:

  • All employees are working remotely. This includes employees and contractors in the APAC region. This will continue until governments lift the current restrictions and Cashfac deem it safe for employees to return in a phased approach.
  • All teams are fully operational. Customer operations, service and deliveries will be maintained.
  • We are offering training support and emergency managed service cover to customers who have deployed Cashfac software on their local infrastructure
  • We continue to issue notices and guidance to all staff and contractors to observe the health and safety measures, as advised by the relevant governments and/or health organisations.
  • Communicating with our customers in a timely manner.
  • Working with our critical third-party providers in support of their own contingency arrangements.

All Cashfac personnel are working from home. Please do not send any formal correspondence by post. Guidance on how to reach us is available at https://cashfac.com/contact-us/

These arrangements are progressive and under constant review with senior management. We will continue to assess the risks to our operations, act on the guidance issued by the relevant authorities, and issue updates on our continuity provisions accordingly.

John Ferguson, Chief Risk Officer

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