Our Purpose and Values
We are passionate about our business and we love what we do. Our purpose is to provide seamless solutions for our customers, helping our customers better manage their money and the money of their customers whilst maintaining high levels of transparency, control and compliance.
Our values and integrity underpin our business and govern everything we do.
We are committed to high standards of governance, risk and compliance (GRC) and this includes conducting our business in a fair, ethical and responsible manner. Firm GRC policies and practices are important for the operation of our business and to maintain the confidence of customers and investors alike.
We take great pride in the high levels of standard we operate to. Our solutions are award-winning, and our services and standards are independently assured by industry specialists. Since 2009, we have proudly achieved and maintained our ISO27001 certification, the international standard for best practice in Information Security.
Our long-term sustainability depends on us maintaining an effective compliance strategy, our value proposition and good relationships with our employees, customers, suppliers and other stakeholders.
At Cashfac, we have a diverse workforce and respect and value every individual we work with and the contribution that they make to the success of our business. We invest in our people and create an environment where they can develop to their full potential.
We empower individuals within the scope of their roles to make decisions and take personal responsibility for their actions. We support them by listening to their concerns and views and are open to suggestions and ideas in how we can improve to successfully meet business objectives.
We have invested significantly in recent years in developing a training and development program, both in-house and externally. The training program addresses both personal and professional development needs, including leadership, management and coaching. We provide opportunities for learning in several ways including access to award-winning industry e-learning platforms and through certified academic or vocational qualifications.
We also enable employees interested in developing their skills in other business areas, with secondment opportunities. Our colleagues both in the UK and Australia have regularly visited to improve learning opportunities wherever possible.
We strive to create a supportive environment and appreciate our employee’s immense hard work to help make our business successful. We treat our people like our family and their wellbeing is vital to our business. We are committed to fair work policies including adopting family-friendly initiatives to support our employees, to achieve a better balance between work/life and personal responsibilities.
We also understand that modern living can bring about many stresses and our employees may suffer from periods of stress, anxiety and personal issues. As a business, we have a responsibility to strike a balance between supporting those with mental health problems at the same time as creating a healthy environment for all our employees. In 2015, we introduced an Employee Assistance Program for 24-7 professional counselling, free of charge to all employees, to support those with either personal or workplace mental health issues. This is in addition to established wellbeing policies as well as other employee benefits.
We also encourage our teams to enjoy themselves too. From KFC Fridays, Edinburgh Fringe Festival and local 5-aside football to bake-offs, Pizza Karaoke and our Cashfac Christmas Panto, we do like to treat ourselves and let our hair down every now and then.
Our Community Values
We have been Foundation members of the Heart of the City since 2014. Heart of the City is a charity designed to support SME businesses in meeting their corporate and social responsibilities.
We have an active community engagement program, supporting local projects such as annual work experience schemes for young people under the age of 18, Modern Apprenticeships (Scotland), Graduate placement programme (London, Manchester, Livingston and Edinburgh) and engaging with local Universities incubator/business hubs for the mentoring of their financial and business students. We chose these schemes to reflect our values as a company that places learning and development at the heart of our business.
Our community spirit doesn’t just end with employment or business-related schemes. We support both local and international charities which reflects the diversity of our business. Our budding Mary Berrys have baked some wonderful and delicious cakes for MacMillan Cancer Support for their annual “World’s Biggest Coffee Morning” cake sale. We have donated used computer/IT equipment to charities dedicated to providing access to training and technology in developing countries in an environmentally responsible way. We extend our community spirit to helping our customers and suppliers meet their corporate and social responsibilities by sponsoring their charitable events, such as Charity Golf Day in aid of the Helen and Douglas House, a dedicated local children’s hospice care; and the Lord Mayor’s Big Curry Lunch in support of the three National Service Charities; ABF The Soldiers’ Charity, the Royal Navy and Royal Marines Charity and the Royal Air Force Benevolent Fund.
We engage our employees in deciding what local charities we should support and have for the last five years raised money in our annual Christmas charity raffle for Cash for Kids, a charity dedicated to supporting local children that are disabled, disadvantaged or suffering from abuse or neglect. We also arrange food collections for local food banks in Scotland.
We also actively encourage and support our colleagues who wish to do their own charitable activities. Between us, we have circumnavigated the globe well exceeding the Proclaimers 500 miles (all as environmentally friendly as possible) in various outfits, on foot under the Moonlight, hosted a Vicar at a Church fete, suffered saddle sores from bike riding, blisters from marathons and most recently, a near-death experience on a back of a rickshaw across India….all in the name of charity…
Sustainability and the Environment
We are committed to good environmental practices and always seek to reduce any negative environmental impact and contribute towards a healthier environment. We have adopted a 3Rs approach – Reduce – Re-Use and Recycle policy across our business.
We support local charities in recycling any used or old business equipment and furniture no longer required. We recycle wherever possible and use professional waste management companies that are committed to environmentally friendly programmes.
We consider environmental issues and energy performance in the design, refurbishment, relocation and/or physical use of our office buildings, such as the use of motion sensors and low-energy lighting and mains filtered drinking water to reduce the consumption of single-use plastic bottles. We monitor our energy use and strive to only engage with renewable energy providers.
We have a sustainable travel policy to help us further minimise our impact on the environment. We challenge the need to travel and use the most sustainable means possible, such as public transport for business travel wherever available and practical. We promote commuting by public transport by providing all UK based staff interest-free season ticket travel loans. Wherever possible, our offices are sited in locations with good public transport connections.
We further offset our carbon emissions footprint on our business air travel by contributing to carbon reduction programmes including those offered by participating airlines.
We only engage with those suppliers that share our values. Our aim is to develop sustainable procurement processes incorporating questions in our supplier evaluation process on environmental, social and ethical impacts for potential suppliers.
Modern Slavery Statement
Modern slavery and human trafficking are abhorrent practices that still exist in many parts of the world, including the UK, Australia, and Europe, where the most of our operations are based. We strive to only engage with those suppliers that share our values. This includes respecting any International Labour standards and observing Human Rights programmes across our supply chain.
The pandemic has highlighted the resilience of communities to come together at a time of great need, but as the pandemic has increased global instability, it has also increased risks for the most vulnerable in our society, including victims of forced labour. It has been well publicised that poverty, inequality, political instability, conflict, crime/violence, and tightening of restrictions on immigration increase workers’ vulnerability to becoming victims of human trafficking, all of which worsened during the pandemic.
We will always conduct business with integrity and respect to human rights. We do not tolerate human rights abuses and will not engage or be complicit in any activity that solicits or encourages such abuse. We will continue to promote maintaining high standards amongst our suppliers and oppose the exploitation of any workers and will not tolerate forced labour, or labour which involves harassment or intimidation of any kind. We will not accept human trafficking or the exploitation of children and young people in our business.
Our Governance, Risk and Compliance framework, Modern Slavery, Anti Bribery and Anti-Corruption policies underpins the behaviours of everyone engaged by us when conducting business on our behalf or as a supplier. These policies are based on internationally accepted best practice guidelines and are aligned to the United Nations Sustainable Development Goals. It applies in all jurisdictions where we do business. We are committed to undertaking all reasonable and practical steps to ensure that these standards are monitored and continue to be maintained across our supply chain.