We are passionate about our business and we love what we do. Our purpose is to provide seamless solutions for our customers, helping our customers better manage their money and the money of their customers whilst maintaining high levels of transparency, control and compliance.
Our values and integrity underpin our business and govern everything we do. We are committed to high standards of governance, risk and compliance (GRC) and this includes conducting our business in a fair, ethical and responsible manner. Firm GRC policies and practices are important for the operation of our business and to maintain the confidence of customers and investors alike.
We take great pride in the high levels of standard we operate to. Our solutions are award-winning, and our services and standards are independently assured by industry specialists. We have proudly achieved and maintained our ISO27001 certification annually since 2009. ISO27001 is the international standard for best practice in Information Security.
Our long-term sustainability depends on us maintaining an effective compliance strategy, our value proposition and good relationships with our employees, customers, suppliers and other stakeholders.
At Cashfac, we have a diverse workforce and respect and value every individual we work with and the contribution that they make to the success of our business. We invest in our people and create an environment where they can develop to their full potential. We treat everyone fairly and equally and have an inclusive workforce offering employment opportunities to all members of the community.
We empower individuals within the scope of their roles to make decisions and take personal responsibility for their actions. We support them by listening to their concerns and views and are open to suggestions and ideas in how we can improve to successfully meet business objectives.
We have invested significantly in developing a training and development program, both in-house and externally. The training program addresses both personal and professional development needs, including leadership, management, and coaching. We provide opportunities for learning in several ways including access to award-winning industry e-learning platforms and through certified academic or technical qualifications for continuing professional development.
We also enable employees interested in developing their skills in other business areas, with secondment opportunities across different teams. Our colleagues across our offices are also provided with opportunities to work with one another on different projects to improve learning outcomes wherever possible.
Our equal opportunity objectives include key measures for equal opportunities such as, enhanced maternity and paternity leave, tax-free childcare schemes, increased representation of people from minority groups and equality & diversity training.
We understand that modern living can bring about many stresses and our employees may suffer from periods of stress, anxiety and personal issues. As a business, we have a responsibility to strike a balance between supporting those with mental health problems at the same time as creating a healthy environment for all our employees. Our established Wellbeing Program include an Employee Assistance Program for 24-7 professional counselling, available free of charge to all employees, to support those with either personal or workplace mental health issues. This is in addition to other wellbeing policies and employee benefits, such as private healthcare, time off to care for dependents etc.
The pandemic further highlighted how important our colleagues’ wellbeing is to us. The health, safety and wellbeing of our people became central to the resiliency and the effectiveness of our operations. We continue to invest in our Health & Wellbeing Programme, in providing a supportive, compassionate, and positive experience for our colleagues. We continue to engage our employees on post pandemic working models, improve work/life balance to make Cashfac a place that people want to work, are valued for their contributions and feel they can make a difference.
Our Community Values
We have an active community engagement program, supporting many charities and causes both nationally and internationally, reflecting the diversity of our teams. This includes fundraising, volunteering, helping raise awareness, sponsorship, and providing access to technology as well as supporting our customers or partners corporate and social responsibilities.
Our colleagues are critical to our community values. Together, we have a long history of supporting charities that are important to us, including arranging collections for local food banks, clothing donations as well as help fundraising or sponsoring our colleagues on their own charitable efforts for issues that they or their families may have been affected by.
The pandemic has further highlighted the disparity between communities, seeing an increase in poverty and widening inequality, made worse by subsequent global economic instability. Many community-led charities have seen a significant increase in demand for their services, and at the same time suffering continued loss of income impacting their ability to provide support and help those most in need.
Our key priority remains for us the most vulnerable in society. Our objectives, as we enter a period of recovery from Covid-19, is to continue to support charities focused on delivering community engagement programs, as we believe community-led solutions are often better able to produce longer lasting and more meaningful change.
Sustainability and Environment
We are committed to good environmental practices and always seek to reduce any negative environmental impact and contribute towards a healthier environment. We have adopted a 3Rs approach – Reduce – Re-Use and Recycle policy across our business.
We support local charities in recycling any used or old business equipment and furniture no longer required. We recycle wherever possible and use professional waste management companies that are committed to environmentally friendly programmes.
We consider environmental issues and energy performance in the design, refurbishment, relocation and/or physical use of our office buildings, such as the use of motion sensors and low-energy lighting and mains filtered drinking water to reduce the consumption of single-use plastic bottles. We monitor our energy use and strive to only engage with renewable energy providers.
We have a sustainable travel policy to help us further minimise our impact on the environment. We challenge the need to travel and use the most sustainable means possible, such as public transport for business travel wherever available and practical. We promote commuting by public transport for business travel wherever available and practical. Where possible, our offices are sited in locations with good public transport connections.
We further offset our carbon emissions footprint on our business air travel by contributing to carbon reduction programmes including those offered by participating airlines or travel/hospitality providers. We will continue to embed sustainability into our long-term plans to ensure our business and operational practices and policies help us minimise our impact on the environment and reduce the negative effect on climate change.
Modern Slavery Statement
Modern slavery and human trafficking are abhorrent practices that still exist in many parts of the world, including the UK, Australia, and Europe, where the most of our operations are based. We strive to only engage with those suppliers that share our values. This includes respecting any International Labour standards and observing Human Rights programmes across our supply chain.
The pandemic has highlighted the resilience of communities to come together at a time of great need, but as the pandemic has increased global instability, it has also increased risks for the most vulnerable in our society, including victims of forced labour. It has been well publicised that poverty, inequality, political instability, conflict, crime/violence, and tightening of restrictions on immigration increase workers’ vulnerability to becoming victims of human trafficking, all of which worsened during the pandemic.
We will always conduct business with integrity and respect to human rights. We do not tolerate human rights abuses and will not engage or be complicit in any activity that solicits or encourages such abuse. We will continue to promote maintaining high standards amongst our suppliers and oppose the exploitation of any workers and will not tolerate forced labour, or labour which involves harassment or intimidation of any kind. We will not accept human trafficking or the exploitation of children and young people in our business.
Our Governance, Risk and Compliance framework, Modern Slavery, Anti Bribery and Anti-Corruption policies underpins the behaviours of everyone engaged by us when conducting business on our behalf or as a supplier. These policies are based on internationally accepted best practice guidelines and are aligned to the United Nations Sustainable Development Goals. It applies in all jurisdictions where we do business. We are committed to undertaking all reasonable and practical steps to ensure that these standards are monitored and continue to be maintained across our supply chain.