Our Service Desk staff are available 24 hours per day to assist our customers and partners with queries or incidents that may arise with the platform. Our comprehensive three-tier support structure ensures a speedy and efficient resolution to issues with escalation where needed

Our Service Desk can be contacted by telephone or email using the details provided by our client services or relationship management team.

Our highly skilled managed service team eliminate the need for end-users to undertake daily system tasks and processes. This ensures that customers drive the maximum benefit from our solutions.

The Managed Service is data centre neutral, meaning that our customers can choose to host our applications internally or at data centres of their choosing.

We offer cloud services for both our bank partners and business customers to accelerate their time to market. Built on a fully compliant infrastructure, our cloud services are secure and scalable.

Our cloud services offer ongoing monitoring of the infrastructure with 24/7 support, including the provision of change management for changes to the infrastructure. This includes the implementation of infrastructure updates, patches and monitoring of backups to servers out of hours in accordance with our standard maintenance windows and patching processes.

Our Managed Service research and development provide continual service improvement across our platform as features and services are added to Azure. We have Real-time Active Disaster Recovery Site ensuring hot fall back if required and the management of the backup and offsite storage to a separate data centre. We ensure Disaster Recovery procedures and measures are maintained and tested for the hosted environment and offer prevention against cybercrime.